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Winchester Utilities is proud to be THE source for reliable electric, water and wastewater services for Winchester, Tennessee.

Celebrating 75 years of Community Service

Main office located at:Tennessee State

 219 2nd Ave NW

Winchester, TN 37398

 

Phone: (931) 967-2238     

Fax: (931) 962-4214

Email: winmail@winchesterutilities.com

Hours of Operation: Monday-Friday, 7:00 a.m. to 4:00 p.m.

 

 

Alert - to our customers

We have received calls from customers who have received a letter in the mail offering water service line protection. Be aware that Winchester Utilities is not sending out these letters and has no affiliation with those who are sending out these letters.

 

 

Notice

Winchester Sewer System Smoke Testing

Click here to read the Smoke Testing notice

 

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         *** Online Bill Payment  ***

You will need your utility account number found in the upper left hand portion of your utility statement. You can pay your bill online with credit card or debit card. You will need information from the card, so have the card handy at the time you begin the online payment.   

    Click here to pay your bill online. 

 

                   'Right and Remedies' 

       If payment in full is not made within 10 days of the due date, utility services with

       Winchester Utilities will be disconnected unless a dispute is filed in writing.

        If you wish to dispute any portion of the bill, you must request a hearing in writing

       and it must be received no later than one business day before the disconnect date. 

 

Make sure to contact Customer Service Rep

and update the phone number on your utility account!

This phone number is needed at times to notify our customers of situations such as possible water leak, service outage, or general account issues.

 

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Notice - Customer using American Express cards

As of October 1st, Winchester Utilities will no longer accept American Express credit cards.

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Never be late on your utility payment again!

Prevent penalties for late payments and save gas and/or postage

Set up an automatic bank draft

Complete the Bank draft authorization form and return to the main office

along with a blank voided check

Automatic Bank Draft Authorization form

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** Customer Online Account Inquiry **

As a customer of WInchester Utilities, you can view your account information online.

        > Have secure online access with reduced risk of identity theft

        > Can review, print, download and save your utility statements anytime

                      (including 12 months history)

        > Environmentally friendly aternative to paper documents.

        > Eliminate the need to store or shred paper documents. 

 

 For assistance, click here

Online Account Inquiry - click here

 

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Winchester Utilities is continuously striving to provide the best customer service possible. If you wish to provide feedback concerning our service, click on the link to the Customer Feedback form.

Print the form, complete it, and return the form to the main office.

Customer Feedback Form

 

 

Thank you for visiting our site. Please call if you require any assistance!

 

Utility Employees 2012

Winchester Utilities Team Members - 2013

 

Add $1 to your monthly bill for Project Help.

 

 

811 - Call before you dig.