Winchester Utilities is proud to be THE source for reliable electric, water and wastewater services for Winchester, Tennessee.

Celebrating 75 years of Community Service

Main office located at:Tennessee State

 219 2nd Ave NW

Winchester, TN 37398


Phone: (931) 967-2238     

Fax: (931) 962-4214


Hours of Operation: Monday-Friday, 7:00 a.m. to 4:00 p.m.



Beware of phone scams:

Winchester Utilities will never request a payment over the phone.

We have received several calls from customers who say that they have received a call showing our phone number and requesting payment over the phone for an account.


Cross Connection Awareness - Winchester Utilities Water Customers

                  May is cross connection awareness month for Winchester Utilities.

                   Click on the above link for more information.


         *** Online Bill Payment  ***

You will need your utility account number found in the upper left hand portion of your utility statement. You can pay your bill online with credit card or debit card. You will need information from the card, so have the card handy at the time you begin the online payment.  


    Click here to pay your bill online. 


**Note: Winchester Utilities is continually striving to cut costs in order to prevent extra customer fees. There are fees charged to Winchester Utilities associated with taking card payments. In order for Winchester Utilities to continue taking card payments with no customer charge fees, we

have had to limit card payment transactions to $5000 or less. If an attempt is made to make a card payment > $5000, the payment will be refused and a $25 fee will be added to your account.


                   'Right and Remedies' 

       If payment in full is not made within 10 days of the due date, utility services with

       Winchester Utilities will be disconnected unless a dispute is filed in writing.

        If you wish to dispute any portion of the bill, you must request a hearing in writing

       and it must be received no later than one business day before the disconnect date. 


Credit cards accepted:  Visa, Discover, MasterCard

for payments <= $5000


Make sure to contact Customer Service Rep

and update the phone number or email address on your utility account!

--or complete Customer Info Update form and return to the main office

This phone number is needed at times to notify our customers of situations such as possible water leak, service outage, or general account issues.




Never be late on your utility payment again!

Prevent penalties for late payments and save gas and/or postage

Set up an automatic bank draft

Complete the Bank draft authorization form and return to the main office

along with a blank voided check

Automatic Bank Draft Authorization form



** Customer Online Account Inquiry **

As a customer of WInchester Utilities, you can view your account information online.

        > Have secure online access with reduced risk of identity theft

        > Can review, print, download and save your utility statements anytime

                      (including 12 months history)

        > Environmentally friendly aternative to paper documents.

        > Eliminate the need to store or shred paper documents. 


 For assistance, click here

Online Account Inquiry - click here



Winchester Utilities is continuously striving to provide the best customer service possible. If you wish to provide feedback concerning our service, click on the link to the Customer Feedback form.

Print the form, complete it, and return the form to the main office.

Customer Feedback Form



Thank you for visiting our site. Please call if you require any assistance!


Utility Employees 2012

Winchester Utilities Team Members - 2013


Add $1 to your monthly bill for Project Help.



811 - Call before you dig.