Winchester Utilities is proud to be THE source for reliable electric, water and wastewater services for Winchester, Tennessee.

Winchester Utilities Wins 2017 State Contest for Best Tasting Water in Tennessee

Winchester Utilities Wins 2017 Region 6 Contest for Best Tasting Water in Tennessee


Main office located at:Tennessee State

 219 2nd Ave NW

Winchester, TN 37398


Phone: (931) 967-2238     

Fax: (931) 962-4214


Hours of Operation: Monday-Friday, 7:00 a.m. to 4:00 p.m.


Winchester Utilities office will be closed for Utility Christmas dinner

Dec 19th 10:45 AM - 1:00 PM


Winchester Utilities will be closed for holidays:

Dec 25th, Dec 26th, Dec 29th and Jan 1st



If you are a residential customer who has Electric service with us, you can now access the new Customer Portal.

        Customer Portal Login - click here                  

        Customer Portal login instructions 


*** Online Bill Payment  ***

You will need your utility account number found in the upper left hand portion of your utility statement. You can pay your bill online with credit card or debit card. You will need information from the card, so have the card handy at the time you begin the online payment.  


If your services have been disconnected, you will need to come into the main office and make payment for reconnection. If circumstances prevent you from coming into the main office, you will need to contact Customer Service Representative at (931) 967-2238 and let them know you are making a payment online.


    Click here to pay your bill online. 

 **Note: Card payment transactions are limited to $5000 or less.

                           If an attempt is made to make a card payment > $5000, the

                                    payment will be refused and a $25 fee will be added to account.


Credit cards accepted:  Visa, Discover, MasterCard for payments <= $5000

**We do not accept American Express


ALERT:  Beware of Scams!!

       Winchester Utilities will never request payments be made over the phone.

                We do not request nor accept payments over the phone. We do have an automated phone system

                 that will call and remind you of a past due bill or make you aware of a possible disconnection of


       Winchester Utilities only does disconnects during normal business hours 

      Winchester Utilities does not charge any fees for payments made by card. 




Update Account information:

       Winchester Utilities will attempt to contact customers concerning situations such as possible water leak, service outage, or general account issues. If a phone number or email address is available, we will attempt to contact via these methods.

Customers can also sign up to receive text alerts.

To update this information, Complete Customer Info Update form and return to the main office


          or you can call in to main office phone (931) 967-2238 to sign up for receiving text messages.

                   Select option 4 (four) from the phone menu and follow the prompts.


Never be late on your utility payment again!

Prevent penalties for late payments and save gas and/or postage

Set up an automatic bank draft

Complete the Bank draft authorization form and return to the main office

along with a blank voided check

Automatic Bank Draft Authorization form


** Customer Online Account Inquiry **

As a customer of Winchester Utilities, you can view your account information online.

        > Have secure online access with reduced risk of identity theft

        > Can review, print, download and save your utility statements anytime

                      (including 12 months history)

        > Environmentally friendly alternative to paper documents.

        > Eliminate the need to store or shred paper documents. 


 For assistance, click here

Online Account Inquiry - click here


If you are a residential customer who has Electric service with us, you can now access the new Customer Portal.

        Customer Portal Login - click here                  

        Customer Portal login instructions 


Winchester Utilities is continuously striving to provide the best customer service possible. If you wish to provide feedback concerning our service, click on the link to the Customer Feedback form.

Print the form, complete it, and return the form to the main office.

Customer Feedback Form



Thank you for visiting our site. Please call if you require any assistance!





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