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Winchester Utilities is proud to be THE source for reliable electric, water and wastewater services for Winchester, Tennessee.

Celebrating 75 years of Community Service

 

2015 Tennessee Municipal Electric Power Association Community Service Award

(read more)

Main office located at:Tennessee State

 219 2nd Ave NW

Winchester, TN 37398

 

Phone: (931) 967-2238     

Fax: (931) 962-4214

Email: winmail@winchesterutilities.com

Hours of Operation: Monday-Friday, 7:00 a.m. to 4:00 p.m.

 

Announcements:

      Effective July 20th

                  Winchester Utilities is no longer accepting used cooking oil and grease.

                    

      Effective July 1, 2015 

     Winchester Utilities will use an automated phone system to place a courtesy call to customers whose bill payment is past due by 3 or 4 days. The call will inform the customer when the payment needs to be in the office to prevent disconnection of services.

A second phone call will be generated the day prior to disconnection.

 

Those customers with no primary phone number on file will receive a letter. This letter will be the final notification of a past due status. If the customer calls and provides a primary phone contact for their account, a phone call will be generated prior to disconnection of services.

 

      Public Service announcement from Winchester Utilities

Beginning Monday June 15, 2015 Winchester Utilities will be performing mandatory smoke testing of its sanitary sewer system. Not all areas of Winchester will be affected. Those areas that will be affected will have a door hanger notice placed on the door of their home or business.

Please note that this testing of sewers using smoke is a standard and established method and is perfectly safe. The product used to test is odorless, non-toxic and will not stain. If during the smoke test you notice smoke entering your building, please remain calm as it is not toxic.

You may contact Winchester Utilities at 931-967-2238 with any questions regarding these matters.

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         *** Online Bill Payment  ***

You will need your utility account number found in the upper left hand portion of your utility statement. You can pay your bill online with credit card or debit card. You will need information from the card, so have the card handy at the time you begin the online payment.  

 

    Click here to pay your bill online. 

 

**Note: Card payment transactions are limited to $5000 or less. If an attempt is made to make a card payment > $5000, the payment will be refused and a $25 fee will be added to your account.

                   

Credit cards accepted:  Visa, Discover, MasterCard

for payments <= $5000

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Make sure to contact Customer Service Rep

and update the phone number or email address on your utility account!

--or complete Customer Info Update form and return to the main office

This phone number is needed at times to notify our customers of situations such as possible water leak, service outage, or general account issues.

 

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Never be late on your utility payment again!

Prevent penalties for late payments and save gas and/or postage

Set up an automatic bank draft

Complete the Bank draft authorization form and return to the main office

along with a blank voided check

Automatic Bank Draft Authorization form

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** Customer Online Account Inquiry **

As a customer of WInchester Utilities, you can view your account information online.

        > Have secure online access with reduced risk of identity theft

        > Can review, print, download and save your utility statements anytime

                      (including 12 months history)

        > Environmentally friendly aternative to paper documents.

        > Eliminate the need to store or shred paper documents. 

 

 For assistance, click here

Online Account Inquiry - click here

 

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Winchester Utilities is continuously striving to provide the best customer service possible. If you wish to provide feedback concerning our service, click on the link to the Customer Feedback form.

Print the form, complete it, and return the form to the main office.

Customer Feedback Form

 

 

Thank you for visiting our site. Please call if you require any assistance!

 

Utility Employees 2012

Winchester Utilities Team Members - 2013

 

Add $1 to your monthly bill for Project Help.

 

 

811 - Call before you dig.