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Winchester Utilities is proud to be THE source for reliable electric, water and wastewater services for Winchester, Tennessee.

Winchester Utilities Wins 2017 Region 6 Contest for Best Tasting Water in Tennessee

 

Main office located at:Tennessee State

 219 2nd Ave NW

Winchester, TN 37398

 

Phone: (931) 967-2238     

Fax: (931) 962-4214

Email: winmail@winchesterutilities.com

Hours of Operation: Monday-Friday, 7:00 a.m. to 4:00 p.m.

                  

If you are a residential customer who has Electric service with us, you can now access the new Customer Portal.

        Customer Portal Login - click here                  

        Customer Portal login instructions 

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Winchester Utilities 2016 Consumer Confidence Report available

 

Due to system issues, credit cards can only be taken for utility payments and not for deposits, reconnect fees, connect fees, etc.  We hope to have this issue cleared up by mid-July.

We apologize for any inconvenience.

 

                                        

*** Online Bill Payment  ***

You will need your utility account number found in the upper left hand portion of your utility statement. You can pay your bill online with credit card or debit card. You will need information from the card, so have the card handy at the time you begin the online payment.  

 

If your services have been disconnected, you will need to come into the main office and make payment for reconnection. If circumstances prevent you from coming into the main office, you will need to contact Customer Service Representative at (931) 967-2238 and let them know you are making a payment online.

 

    Click here to pay your bill online. 

 **Note: Card payment transactions are limited to $5000 or less.

                           If an attempt is made to make a card payment > $5000, the

                                    payment will be refused and a $25 fee will be added to account.

                   

Credit cards accepted:  Visa, Discover, MasterCard for payments <= $5000

**We do not accept American Express

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Filling Swimming Pools

If you are getting ready to fill a swimming pool and are also a sewer customer, do not fill until you have read the requirements for qualifying to receive a sewer adjustment. 

                                  Click here for requirements

 

 

Update Account information:

       Winchester Utilities will attempt to contact customers concerning situations such as possible water leak, service outage, or general account issues. If a phone number or email address is available, we will attempt to contact via these methods.

Customers can also sign up to receive text alerts.

To update this information, Complete Customer Info Update form and return to the main office

                   

          or you can call in to main office phone (931) 967-2238 to sign up for receiving text messages.

                   Select option 4 (four) from the phone menu and follow the prompts.

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Never be late on your utility payment again!

Prevent penalties for late payments and save gas and/or postage

Set up an automatic bank draft

Complete the Bank draft authorization form and return to the main office

along with a blank voided check

Automatic Bank Draft Authorization form

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** Customer Online Account Inquiry **

As a customer of Winchester Utilities, you can view your account information online.

        > Have secure online access with reduced risk of identity theft

        > Can review, print, download and save your utility statements anytime

                      (including 12 months history)

        > Environmentally friendly alternative to paper documents.

        > Eliminate the need to store or shred paper documents. 

 

 For assistance, click here

Online Account Inquiry - click here

 

If you are a residential customer who has Electric service with us, you can now access the new Customer Portal.

        Customer Portal Login - click here                  

        Customer Portal login instructions 

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Winchester Utilities is continuously striving to provide the best customer service possible. If you wish to provide feedback concerning our service, click on the link to the Customer Feedback form.

Print the form, complete it, and return the form to the main office.

Customer Feedback Form

 

 

Thank you for visiting our site. Please call if you require any assistance!

 

 

 

 

Add $1 to your monthly bill for Project Help.

 

 

811 - Call before you dig.