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Frequently
Asked Questions
Q: I’m moving
within A: Bring in your lease or purchase agreement,
a state or federally issued photo ID, and cash or check for the deposit(s). Click on “Rates & Fees” for amounts. Q: If I do not pay by the due date, will my
utilities get disconnected? A: You have up to ten (10) days after the due date to
pay the bill, however you will be charged a penalty for late payment. After
the ten (10) day period, utility services will be disconnected. Effective
January 2008, the late/disconnect notices will no longer be sent to customers
whose payments are past due. Q: If my utilities get
disconnected for not paying my bill, what do I need to do to get them turned back on? A: All utility bills must be paid within
10 days from the due date of the current bill. If your bill is not paid within
the 10-day grace period, services will be terminated and reconnect fees will
apply. If
services are disconnected, the reconnection fee during business hours is $80.
Business hours are Monday through Friday, If disconnected and reconnection is requested after business hours, then the fee is as follows: $150 for power only $125 for water only $200 for power and water services Q: Will I get my money back on the
deposit? A: Yes, as long as the bill is paid to include the
FINAL bill. If there is an unpaid balance, eventually your deposits will be
applied to the unpaid balance. The remaining amount due will be turned over
to a collection agency. The $20 Connection Fee is non-refundable. Q: What options do I have to get my payments to A: You can come into our office, drive up to our convenient
drive-thru, mail your payment, and we have night deposits with envelopes to
secure your payment. Additionally, there are several local banks that will
accept your payment: Traders Bank, Regions Bank, and Citizens Community Bank.
Just come into our office and sign our Bank Draft Authorization Form. Q: Whom do I call if I have a utility
problem after office hours? A: Please call our main office line and an after-hours service
will contact the appropriate individuals right away. Q:
I'm moving and need my services turned off. What do I need
to do? A: You will need to come in to our
office and sign a Request for Termination form. Q: Do I have to pay the sewer charges if I use
water for irrigation, landscaping, or to fill my swimming pool? A:
Yes, unless you have a separate water meter installed. Another option
is to call us and have your meter read prior to filling the pool and then
again once it is completed; there is a $20.00 fee for this service. Q: I have a higher than normal water bill from
a water leak and I have fixed the leak. May I get an adjustment to my bill? A: Yes, but only one time in a 12-month rolling
period. The adjustment may be 50% of the overage amount. Please visit the
main office to complete the adjustment form. FAQ’s were updated on September 2007 |