|
Frequently
Asked Questions
Q: I’m
moving within Winchester Utilities service area. What do I need to get
service turned on? A: Bring in your lease or purchase agreement, a state or federally issued photo ID, and cash
or check for the deposit(s). Click on
“Rates & Fees” for amounts. Q: If I do not pay by the
due date, will my utilities get disconnected? A: You have up to ten (10) days
after the due date to pay the bill, however you will be charged a penalty for
late payment. After the ten (10) day period, utility services will be
disconnected. As of January 2008, the late/disconnect notices were no longer
being sent to customers whose payments are past due. Q: If my
utilities get disconnected for not paying my bill, what do I need to do to
get them turned back on? A: All utility bills must be paid within
10 days from the due date of the current bill. If your bill is not paid
within the 10-day grace period, services will be terminated and reconnect
fees will apply. If services are disconnected for non-payment, the reconnection fee during business hours is $40. Business hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. If the serviceman goes to the residence to disconnect service and the past due amount is paid to the serviceman, then a $20 Collection Fee will be charged at that time. If disconnected and reconnection is requested after business hours, then the reconnect fee is as follows: $75 for power only $65 for water only $100 for power and water services Q: Will I get my money back
on the deposit? A: Yes, as long as the bill is
paid to include the FINAL bill. If there is an unpaid balance, eventually
your deposits will be applied to the unpaid balance. The remaining amount due
will be turned over to a collection agency. The $20 Connection Fee is non-refundable. Q: What options do I have to get my payments to Answers: 1) You can come into our office; 2) Drive up to our convenient drive-thru; 3) Mail your payment; 4) Visit any of these local banks that can
take your payment: Traders Bank, Regions Bank, and Citizens Community Bank; 5) Drop off at our night deposit located at
the main office building; 6) Bank Draft Authorization. Come by our
office for the draft form, or we can mail it to you, and we will need a
voided check from the account you want to draft. Q: Whom do I call if I have a utility
problem after office hours? A: Please call our main office line and an after-hours service
will contact the appropriate individuals right away. Q:
I'm moving and need my services turned off. What do I need
to do? A: You will need to come in to our
office and sign a Request for Termination form. Q:
Do I have to pay the sewer charges if I use water for irrigation,
landscaping, or to fill my swimming pool? A:
Yes, unless you have a separate water meter installed. Another
option is to call us and have your meter read prior to filling the pool and
then again once it is completed; there is a $20.00 fee for this service. A:
Yes, but only one time in a 12-month rolling period. The adjustment
may be 50% of the overage amount. Please visit the main office to complete
the adjustment form. FAQ’s were updated on June 2010 |