Q: I’m moving within Winchester Utilities service area. What do I need to do to get service turned on?

A: You will need to bring in your lease or purchase agreement, a state or federally issued photo ID, and cash or

check for the deposit(s). Click on “Rates & Fees” for amounts.

Q: If I do not pay by the due date, will my utilities get disconnected?

A: You have up to ten (10) days after the due date to pay the bill, however you will be charged a penalty for late payment.

After the ten (10) day period, a door hanger will be brought to the residence as reminder of unpaid bill.

If bill is unpaid as of the next morning at 10:00 A.M., the utility services will be disconnected.

Q: If my utilities get disconnected for not paying my bill, what do I need to do to get them turned back on?

A: All utility bills must be paid within 10 days from the due date of the current bill. If your bill is not paid within the 10-day grace period, a door hanger will be brought to the service address to notify you that disconnection will happen on the following day at 10:00 a.m. If the bill is paid prior to the disconnection, the cost will include the bill plus $20 door hanger service fee.

If services are disconnected for non-payment, the reconnection charges during business hours will include the $20 door hanger fee + $20 disconnect fee + reconnection fee of $40. Business hours for reconnects are Monday through Friday, 7:00 a.m. to 3:30 p.m. If the serviceman goes to the residence to disconnect service and the past due amount is paid to the serviceman, then a $20 Collection Fee will be charged at that time.

If disconnected and reconnection is requested after business hours, the charges will be the bill plus $40 ($20 door hanger fee + $20 disconnect fee) with the addition of the reconnect fee as follows:

$75 for power only

$65 for water only

$100 for power and water services

Q: Will I get my money back on the deposit?

A: Yes, as long as the bill is paid to include the FINAL bill. If there is an unpaid balance, eventually your deposits will be applied to the unpaid balance. The remaining amount due will be turned over to a collection agency. The $20 Connection Fee is non-refundable.

Q: What options do I have to get my payments to Winchester Utilities?

Answers:

1) You can come into our office;

2) Drive up to our convenient drive-thru;

3) Mail your payment;

4) Visit any of these local banks that can take your payment: Traders Bank, Regions

Bank, and Citizens Community Bank;

5) Drop off at our night deposit located at the main office building;

6) Bank Draft Authorization. Come by our office for the draft form, or we can mail it to

you, and we will need a voided check from the account you want to draft.

7) Pay online if payment is being made on time

Q: Whom do I call if I have a utility problem after office hours?

A: Please call our main office line and an after-hours service will contact the appropriate individuals right away.

Q: I'm moving and need my services turned off. What do I need to do?

A: You can come in to our office and sign a Request for Termination form or you can email or fax a request to Winchester Utilities.

Q: Do I have to pay the sewer charges if I use water for irrigation, landscaping, or to fill my swimming pool?

A: Yes, unless you have a separate water meter installed. Another option is to come by and pay $20 service fee to have

your meter read prior to filling the pool and then again once pool is filled (call office to request final meter read). Then the charges can be adjusted.

Q: I have a higher than normal water bill from a water leak and I have fixed the leak. May I get an adjustment to my bill?

A: Yes, but only one time in a 12-month rolling period. The adjustment can be almost 50% of the overage amount. Please visit the main office to complete the adjustment form.

FAQ’s were updated on October 2011