Experiencing an Outage?

Winchester Utility System will attempt to contact customers concerning situations such as possible water leaks, service outages, or general account issues. If a phone number or email address is available, we will attempt to contact you via these methods. Customers can also sign up to receive text alerts.

If you are experiencing a problem with your service, please contact us.
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Our Public Utilities Services

Pay Your Bill Online

To pay your utility bill online, you will need your account number. It can be found in the upper left-hand portion of your statement. You can pay your bill using a credit card or debit card. We accept Visa, Discover, and MasterCard. We do not accept American Express.

If your services have been disconnected, you will need to come into the main office and make a payment for reconnection. If circumstances prevent you from coming into the main office, you will need to contact a Customer Service Representative at
(931) 967-2238.

*Important: Starting on August 26, 2021, we'll be adding a $2 fee for credit/debit card usage*
Pay My Bill

Alert! Beware of Scams!

To pay online with your credit/debit card, go to www.winchesterutilities.com. Always confirm the URL before making your payment, and beware of a website with “doxo” in the URL. This website will charge a fee for using your card. It is not associated with us.

Winchester Utility System will never demand payment be made over the phone. We do NOT request nor accept payments over the phone. We do have an automated phone system that will call to remind you of a past-due bill or make you aware of a possible disconnection of services. Winchester Utility System only does service disconnections during normal business hours.


Setting up Utilities for New Customers

Collect paperwork winchester util

You'll need your lease or purchase agreement and a state or federally issued photo ID to set up an account.
Pay fee winchester util

You can view our deposit amounts on our Rates & Fees page. These payments must be made with cash or check.
Connect service winchester util

We cannot guarantee same-day connections after 2 PM. We process next-day connections until 3:45 PM.

Project Help 

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You Can Request Electrical Permits Online!

Electrical and Residential permits are now available online through self-service or at an issuing agent. You are no longer required to visit the issuing agent in person.

To purchase a permit online, you’ll need to create an account at core.tn.gov. You will use this account to purchase and service permits, including printing your permit and requesting all of your inspections.

To purchase a permit in your account:

1. Select Apply for a New Type of License, Permit or Registration”
2. Then select “Permits — Electrical and Residential”
3. Choose the application for the permit you wish to purchase
4. Follow the steps to complete the application
5. Submit payment

Introducing Our Customer Portal

All our residential customers with electric services can now use our customer portal. You can access account information to pay your electric bill or view your billing history. The platform also allows you to build an energy profile, view your energy usage, and find energy-saving tips.
  • Online bill pay
  • Account billing history up to 12 months
  • Energy usage data & tips to save money
  • Services cost breakdown
  • Energy education tools
  • Calculate energy usage & create an energy profile
  •  View messages from Winchester Utilities
Customer Portal
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Never be Late on Your Bill Again

Avoid penalties for late payments! You can set up an automatic bank draft for your utility bill. Simply complete our bank draft authorization form and return it to our main office with a blank voided check.
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Contact Us

You can contact our customer service representatives by calling (931) 967-2238 or completing the form below.